​Last Updated: May 4, 2026

​At City & Suburban Heating & Cooling, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website (https://citysuburbanheating.com/) or use our services. By continuing to use our site, you agree to the practices described here.

​1. Information We Collect

We may collect the following types of information:

  • ​Personal details: such as your name, phone number, email address, or service address when you request a quote, schedule a service via our contact forms, or apply for financing.
  • ​Service details: related to the work you request, such as HVAC installations, repairs, maintenance plans, and indoor air quality tests.
  • ​Payment & Financing details: if you make payments or apply for financing through our third-party financing partners.
  • ​Technical details: such as your IP address, browser type, and site activity (collected through cookies and analytics to improve our website).

​2. How We Use Your Information

We use your information to:

  • ​Provide, schedule, and manage residential and commercial HVAC services.
  • ​Process requests, estimates, and customer service inquiries.
  • ​Facilitate financing applications through our trusted financial partners.
  • ​Send reminders, updates, or service communications (like annual maintenance reminders).
  • ​Improve our website and overall customer experience.

​We never sell or rent your personal information to third parties.

​3. Cookies and Tracking Technologies

Our website uses cookies to:

  • ​Keep the site secure and functioning properly.
  • ​Remember your preferences for a smoother experience.
  • ​Analyze site traffic to improve performance.

​You can control or disable cookies through your browser settings. Please note that certain parts of the site may not work properly if cookies are disabled.

​4. Sharing of Information

We may share your information only when necessary to:

  • ​Work with trusted third-party providers (such as hosting platforms, payment processors, or financing institutions).
  • ​Comply with legal obligations or respond to lawful requests.
  • ​Protect the security of our business, website, and customers.

​5. Data Security

We use reasonable safeguards to protect your information from unauthorized access, loss, or misuse. While no method of transmission or storage over the internet is completely secure, we take strict steps to keep your data protected.

​6. Your Rights

Depending on your location, you may have rights to:

  • ​Request access to the information we hold about you.
  • ​Ask us to update or correct your details.
  • ​Request deletion of your information.
  • ​Opt-out of receiving promotional messages.

​To exercise these rights, please reach us through the contact information provided below.

​7. Children’s Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children.

​8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with an updated “Last Updated” date at the top of the page.

​9. Contact Us

For questions about this Privacy Policy, please contact us:

  • ​Email: service@citysuburbanheating.com
  • ​Phone: (773) 238-3838
  • ​Address: 1225 North Cleaver Street, Chicago, Illinois 60642, United States